Services

ONLINE SERVICE CENTER

AROUND-THE-CLOCK REMOTE SERVICE

Your customers and sales reps have 24/7 remote access to on-line information and assistance via e-PIC One’s Online Service Center (OSC). It’s a simple, powerful tool that enhances your customer relationships, which boosts sales and cuts customer service costs.

HAPPY CUSTOMERS = BETTER BUSINESS

Your customers will have access to technical product information, co-op advertising balances, current promotions, and much more. Your CSRs can stop wasting time searching for communication materials. You’ll save time and money, and gain a competitive advantage for your business.

OSC GIVES YOUR REPS AND CUSTOMERS THE POWER TO:

  • enter quotes
  • submit orders
  • check order status
  • view inventory levels
  • view current promotions
  • obtain invoices and statements
  • receive credit hold notices
  • make online payments

OSC USERS REPORT THESE TANGIBLE BENEFITS:

  • 30% to 50% reduction in calls to customer service
  • $5 to $12 savings per online order vs. phone, fax, or email orders
  • 20% to 30% increase in customer service productivity
  • $3 to $7 savings per online invoice vs. mailed invoice
  • Increased customer loyalty due to 24/7 service
  • Significant reduction in order-processing errors

QUOTES AND ORDERS

OSC extends your "business hours" from M-F 8 to 5 to 24 hours a day, 7 days a week with no additional labor costs.Web-based, customer-generated orders improve accuracy and eliminate mistakes inherent in telephone orders and faxes.Your reps prepare faster, more accurate quotes, impressing customers withattentiveness and professionalism. Your customers view their current pricing relationships and discounts whenever they wish.

ORDER STATUS

Your customers can also check their order status via OSC, plus retrieve shipment/tracking information.This frees your CSRs from routine tasks, so they can focus on more complex issues. Fast, accurate and up-to-date information increases customer retention.

BILLING STATUS

OSC allows your customers to access account information, credit limits, balances, invoices and statements any time. And they can pay online via credit card.

  • We went live in October 2015. One of our best decisions ever. We now have 360 degree visibility of our

    Mercer Stanfield , President

    Brame Paper Products
  • PIC is a customer focused organization. Whether it be an emergency situation or programming suggestion, I

    Bart Cash , Director of Operations

    Brame Specialty
  • e-PIC's packing and shipping screens have reduced delivery errors by 95% and the product configurator has

    Adam Soldner , CFO

    Sollid Cabinetry
  • The real-time access to data and the rapid deployment of improvements and enhancements have helped us manage the

    Gary Schultz , President

    Edwards Garment
  • Our call center has really enjoyed the ease & speed of the system. I have heard nothing but positive comments

    Rick Oland , VP of Finance and Information Systems

    Smith and Noble
  • Our shipping errors are non-existent. Prior to e-PIC we had 10-14 errors/day. These resulted in remakes and

    Pete Boleneus , General Manager

    Timber Blinds
  • For the first time in my career I now know daily and cumulative scrap rates and the value of all remnants sitting

    Pete Boleneus , General Manager

    Timber Blinds
  • Our average delivery is now 3 days from input to out the door. We were lucky in the past to complete an order in

    Pete Boleneus , General Manager

    Timber Blinds
  • 40% of our orders are now entered by our customers online. Once the orders pass credit they are simply printed,

    Pete Boleneus , General Manager

    Timber Blinds
  • We are now a paperless company. We recently gave away 125 file cabinets. It's amazing how efficient we are today

    Pete Boleneus , General Manager

    Timber Blinds
  • Since implementation of e-PIC our overall reduction in staff has been 33%. Shop floor controls allowed us to

    Pete Boleneus , General Manager

    Timber Blinds
  • This has been the most successful systems launch I have ever been involved in and a lot of the credit has to go to

    Rick Oland , VP of Finance and Information Systems

    Smith and Noble
  • e-PIC is the best software available for the Window Covering Industry. With e-PIC, we keep track of every item in

    Santo Sambora , President

    Liberty Valance & Blinds
  • e-PIC One™ Enterprise has allowed us to greatly simplify our IT structure and complexity by integrating our

    Gary Schultz , President

    Edwards Garment
  • Because of e-PIC, 95% of our orders are now received online via the Online Dealer Service Center and production

    Adam Soldner , CFO

    Sollid Cabinetry
  • PIC support is top-notch. All important business modules are incorporated into one system. We look forward to a

    Scott Fonville , IT Director

    Brame Specialty
  • Management is able to step back and appreciate the information that is now available at our finger tips to monitor

    Bart Cash , Director of Operations

    Brame Specialty