ONLINE SERVICE CENTER
AROUND-THE-CLOCK REMOTE SERVICE
Your customers and sales reps have 24/7 remote access to on-line information and assistance via e-PIC One’s™ Online Service Center (OSC). It’s a simple, powerful tool that enhances your customer relationships, which boosts sales and cuts customer service costs.
HAPPY CUSTOMERS = BETTER BUSINESS
Your customers will have access to technical product information, co-op advertising balances, current promotions, and much more. Your CSRs can stop wasting time searching for communication materials. You’ll save time and money, and gain a competitive advantage for your business.
OSC GIVES YOUR REPS AND CUSTOMERS THE POWER TO:
- enter quotes
- submit orders
- check order status
- view inventory levels
- view current promotions
- obtain invoices and statements
- receive credit hold notices
- make online payments
OSC USERS REPORT THESE TANGIBLE BENEFITS:
- 30% to 50% reduction in calls to customer service
- $5 to $12 savings per online order vs. phone, fax, or email orders
- 20% to 30% increase in customer service productivity
- $3 to $7 savings per online invoice vs. mailed invoice
- Increased customer loyalty due to 24/7 service
- Significant reduction in order-processing errors
QUOTES AND ORDERS
OSC extends your "business hours" from M-F 8 to 5 to 24 hours a day, 7 days a week with no additional labor costs.Web-based, customer-generated orders improve accuracy and eliminate mistakes inherent in telephone orders and faxes.Your reps prepare faster, more accurate quotes, impressing customers withattentiveness and professionalism. Your customers view their current pricing relationships and discounts whenever they wish.
Your customers can also check their order status via OSC, plus retrieve shipment/tracking information.This frees your CSRs from routine tasks, so they can focus on more complex issues. Fast, accurate and up-to-date information increases customer retention.
OSC allows your customers to access account information, credit limits, balances, invoices and statements any time. And they can pay online via credit card.